Support
Help, from the people who made your book
No ticket queue, no offshore script. Support is handled by the same team that produced your title, and we publish our response times because we intend to meet them.
Your publication manager
Live projects: reply direct to your manager's email thread. Fastest route, always.
Within 2 working hours
Email support
hello@quillandmark.co.uk for anything not tied to a live project.
Same working day
Telephone
01792 555 0142, Monday to Friday, 9am–5:30pm UK time.
Straight to a person
Emergency print hold
Spotted an error after approval? Call us — we can often halt a print run.
Best effort, 24h
Common issues
Browse the FAQStill looking for an answer?
Our frequently asked questions page covers copyright and ownership, ISBNs and legal deposit, royalties and payment terms, production timescales, revision rounds and what self-publishing genuinely costs — with a search bar so you can jump straight to the answer you need. It's the fastest way to settle a question without waiting on a reply.
Author guides
Formatting your manuscript, choosing a trim size, writing blurb copy, and what to do in launch week.
Read the FAQ