Legal
Terms of service
Last updated 1 July 2026. These conditions apply to every service and package sold on this site, alongside the service-specific terms shown on each product page.
1. Who we are
Quill & Mark Publishing Ltd, registered in Wales, trading from 14 Wind Street, Swansea SA1 1DP. References to 'we' and 'us' mean that company; 'you' means the author or rights holder placing an order.
2. Copyright and ownership
You warrant that you own or control all rights in the work supplied, including any images, quotations or third-party material. Copyright in your work remains yours at all times. Copyright in original artwork we create transfers to you on final payment. We claim no publishing rights, no option on future works and no share of royalties.
3. Orders and quotations
Prices published on this site are indicative starting prices for standard work. A binding price is confirmed in a written quotation after we have reviewed your material. Placing an order in the basket reserves a production slot; it does not itself form a contract until we confirm scope in writing.
4. Payment
Services under £300 are payable in full on order. Above £300, 50% is payable on booking and the balance on proof approval. All prices exclude VAT, which is added where applicable. Production does not begin until the deposit clears.
5. Deposits, refunds and cancellation
Deposits are refundable in full at any point before production begins. Once work has started, cancellation is charged pro rata for work completed and any third-party costs already incurred. Print, ISBN and legal deposit costs are non-refundable once committed.
6. Revisions
Each service states the number of revision rounds included. Additional rounds and late text changes are charged at our published hourly rate, quoted and agreed before work proceeds.
7. Turnaround
Stated timescales run from receipt of all required materials and payment, and assume responses from you within five working days at each approval point. Delays in author approval extend the schedule accordingly.
8. Proofs and approval
No title is released to distribution without your written approval of the proof. Errors present in an approved proof are the author's responsibility; corrections after approval are chargeable, though we waive the charge for the first post-launch correction round.
9. Distribution and sales
Retail listing, stocking and pricing decisions rest with the retailers and print networks concerned. We cannot guarantee that any specific retailer will list or stock a title, nor guarantee any level of sales, reviews or press coverage.
10. Content standards
We reserve the right to decline or discontinue any work that is unlawful, defamatory, infringing, or that we consider likely to cause serious harm. Where work is declined before production, deposits are refunded in full.
11. Liability
Our total liability in relation to any order is limited to the fees paid for that order. We are not liable for lost profits, lost sales or indirect losses. Nothing in these terms limits liability for death, personal injury or fraud.
12. Confidentiality
Manuscripts and author materials are treated as confidential, are shared only with the team and subcontractors working on your title, and are never used for training, promotion or resale without your written consent.
13. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.